Frequently Asked Questions
Our Terms and Conditions can be read and downloaded on this page .
Of course we do everything we can to perfect our service and services. We would therefore like to see a review of your purchase so that we can improve. We work together with review site The Feedback Company, Kiyoh and Google. A few days after you have received your order you will receive an e-mail with an invitation to rate us.
The payment and processing of iDEAL, Visa, Mastercard, and Bancontact is done at The Alpha Men via MultiSafePay and/or Paypal. With these payment options, the amount is processed immediately. This ensures that the product can be shipped faster and that the new products can be enjoyed faster.
Yes, this is possible. AfterPay takes care of all payments on account for us. We charge a fee of € 0.95 including VAT for this and after sending your order you have 14 days to pay the invoice. Communication with Billink is via email, so keep an eye on your inbox. If you have not received an email from AfterPay after 5 days, please contact us. Perhaps there is a typo in your e-mail address and the invoice from AfterPay is not delivered.
It sometimes happens that you make a mistake with your order. If this happens, please contact us as soon as possible. We can then always adjust or cancel your order.
We prefer to order via the webshop. However, we also offer the option of taking your order by telephone, this can be done via our customer service, which can be reached on +31850607010.
Yes, it's possible to order from any country in the EU + UK. We charge €4.95 for shipping. You get free shipping when your order reaches a value of € 60.00.
Yes, if you have gone through all the steps of the process, you will receive a confirmation of your placed order with the corresponding details by e-mail within a few minutes.
Shipping & Delivery
The Alpha Men ships your order completely free of charge within the Netherlands when your order has a value of € 30.00 or more! Shipping is of course not free, but we do not charge you for this. If your order has a value of less than € 30.00, we ask for a small contribution of € 4.95 including VAT. The minimum order value is € 10.00. The Alpha Men ships via DHL. You can indicate during the ordering process whether you want the order delivered at home or at another address. A complete overview about shipping your order can be found on our shipping page.
After your order has been successfully placed and completed, we at The Alpha Men will do everything we can to ship your order on the same day. However, keep in mind that if you place an order with us on Saturday and Sunday, it can only be shipped on Monday. As a rule, if you order before 21:00 on working days, you will receive your order the next day. For more information about shipping click here .
As soon as your order has been shipped, you will receive an e-mail containing all the information necessary to track the order and view the expected delivery time. The track and trace code to follow your order will become active around midnight.
Yes, this is possible via the DHL App. You can change the desired delivery date and time in the DHL APP. If it is not convenient at all, you can also have the order delivered to a DHL Service Point. The order remains at a Service Point for 7 days for collection.
Return & withdrawal
Do you want to return your order or part of it? This is possible within 14 calendar days after receipt of your order. You must notify us within 14 days of receipt that you wish to return the products. This can be done via e-mail, letter, telephone, message center or by registering the return in our Returns Portal . After reporting your return, you have 14 days to return the products. All information about returning your order can be found on our Returns page .
All items can be returned to us within 14 (fourteen) days after receipt, provided that the item is returned undamaged, in undamaged original packaging and unused. Follow the steps and conditions indicated on our website under returns.
A return package can be dropped off at the nearest post office in your area. You can choose the desired carrier via the Returns Portal . You can also have the package delivered yourself or by a third party to the address below, this is possible Monday to Friday from 09:00 to 17:00. The Alpha Men at Oosterkade 29, 9503 HP Stadskanaal, The Netherlands
Yes, the return costs are for your own account and risk. The costs depend on the country from which the order is returned. For the Netherlands, a rate of € 4.95 applies. More information about the rates and the different shipping methods will be visible in the Returns Portal .
Returned items must be returned to us in the original packaging if possible. Make sure that the items have sufficient cushioning to minimize the risk of damage. Think of filling/wrapping with bubble wrap, kitchen paper, foam flakes and the like. A sturdy casing is extremely important.
You have the legal warranty on all our products. The warranty offered does not affect any rights regarding legal warranty and (non) conformity that the customer can always invoke. You always have the opportunity to to report defects.
If you have a warranty request, please send an e-mail to firstname.lastname@example.org with a description of the request and the problem.